Refund policy

Returns & Refunds Policy

Last updated: 21 November 2025

We want you to be happy with your Sjoe order. If something’s not right, here’s how we handle returns, exchanges and refunds.

1. Our 7-Day Return Window

You have 7 days from the date you receive your order to request a return.

To be eligible for a return:

  • Your item must be unopened, unused, and in the same condition that you received it.
  • It must be in the original packaging.
  • You’ll need your receipt or proof of purchase (order confirmation email is fine).

To start a return, email us at support@sjoedaily.com 

If your return is accepted, we’ll send you:

  • A return shipping label (or return instructions, depending on your location), and
  • Details on how and where to send your package.

Important:
Please do not send any items back without contacting us first. Unauthorised returns will not be accepted.

2. Damages, Issues & Wrong Items

Please check your order as soon as it arrives.

Contact us at rox@sjoedaily.com within 48 hours if:

  • Your order arrives damaged,
  • You receive the wrong item, or
  • There is another issue with your delivery.

If possible, include:

  • Your order number,
  • A brief description of the issue, and
  • Photos of the product and packaging.

We’ll investigate and work with you to replace, resend or refund where appropriate.

3. Non-Returnable Items

Because Sjoe is a consumable supplement, we have to be strict on what we can take back for health and safety reasons.

We cannot accept returns on:

  • Opened or used products
  • Products with broken seals
  • Sale items or discounted promo items (unless damaged or faulty)

If you’re unsure whether your item qualifies, email us at support@sjoedaily.com before sending it back.

4. Exchanges

We don’t offer direct exchanges.

If you want a different item:

  1. Request a return for your original order.
  2. Once your return is approved and processed, you can place a new order for the product you want.

5. Refunds

Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved or declined.

If approved:

  • We’ll process a refund to your original payment method.
  • This usually reflects within 10 business days, depending on your bank or payment provider.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, please contact us at support@sjoedaily.com

6. Shipping Costs

  • Original shipping costs are non-refundable (unless your order arrived damaged or we sent the wrong item).
  • For change-of-mind returns, return shipping may be deducted from your refund or for your own account (we’ll clarify this when you request the return).
  • If we made a mistake (wrong item, damaged on arrival), we’ll cover reasonable return or replacement shipping.

7. Questions?

If anything here feels unclear, or you’re not sure what applies to your situation, you can always reach out to us at:

📧 support@sjoedaily.com